Our position
We respect intellectual property rights and we expect our customers, partners and community members to do the same. Where content hosted on our services infringes a right, we act on a properly made complaint.
Making a complaint
Send your complaint to ipr@litiqo.com. To be actionable, it should include:
- your name, organisation and contact details
- identification of the work or mark you say is infringed, and evidence of your rights in it
- the exact location of the material you say infringes, such as a URL
- a statement that you believe in good faith that the use is not authorised by the rights holder, its agent or the law
- a statement that the information in your complaint is accurate
- your signature, electronic or physical, and your authority to act
What we do with it
We acknowledge receipt, review the complaint, and where it appears well founded we may remove or disable access to the material and notify the person who posted it. Repeat infringers may lose their account.
Counter-notice
If your material was removed and you believe that was a mistake, send a counter-notice to the same address with:
- your name and contact details
- identification of the material removed and where it was
- a statement explaining why you believe the removal was mistaken, for example that you hold a licence
- a statement that the information is accurate
- your signature
We may restore the material unless the complainant pursues the matter further, and we will tell both sides what we decided.
Trade marks
Complaints about use of a trade mark should identify the registration, the goods or services it covers, and explain the likelihood of confusion. Fair descriptive use and comparative reference are not automatically infringement, and we will say so where we think that applies.
Litiqo marks
Our own marks and the rules for using them are on the brand assets page. Use that page rather than assuming.
Misuse of this process
Complaints made to suppress legitimate content or to harass a competitor are treated as abuse under our abuse policy.
Contact
Questions about this document can be sent to legal@litiqo.com or through the contact form.
Entity: Medixcart FZC LLC, United Arab Emirates. Effective: 11 September 2026.
Question about this document?
Legal and compliance enquiries go to legal@litiqo.com, or use the contact form and mark it as legal.