Terms of Service

Who these terms are with

This website and the Litiqo software platforms are operated by Medixcart FZC LLC, a company registered in the United Arab Emirates, trading as Litiqo. References to “we”, “us” and “Litiqo” mean that entity.

By using this website, or by using any Litiqo software or service, you agree to these terms. If you do not agree, do not use them.

Scope of a service agreement

These terms cover general use. Any paid engagement, whether a software subscription, a licence or a custom development project, is governed by a separate written agreement between you and Medixcart FZC LLC.

Where a signed agreement and these terms conflict, the signed agreement takes precedence for that engagement.

Your account

Where an account is issued to you, you are responsible for:

• keeping credentials confidential and not sharing logins between people
• the accuracy of the information you provide to us
• all activity that takes place under your account
• telling us promptly if you believe an account has been compromised

We may suspend an account where we reasonably believe it is being used in breach of these terms or in a way that endangers the service or other users.

Acceptable use

You may not:

• use the service unlawfully, or to store or process unlawful content
• attempt to gain unauthorised access to any part of the service or another customer's data
• reverse engineer, decompile or attempt to derive source code, except where that right cannot lawfully be excluded
• resell, sublicense or provide the service to a third party unless a written agreement permits it
• use the service to send unsolicited messages, in breach of our anti-spam policy
• interfere with the operation or security of the service, or bypass a usage limit

Intellectual property

The Litiqo platforms, the software, the documentation, the trade marks and the design of this website remain the property of Medixcart FZC LLC and its licensors. Nothing in these terms transfers ownership of them to you.

Where a custom development agreement states that deliverables transfer to you on completion and payment, that agreement governs, and this clause does not cut it down.

Your data remains yours. We do not claim ownership of the data you put into the service.

Your data

Data you enter into a Litiqo platform belongs to you. We process it to provide the service, as described in our privacy policy.

On termination, you may export your data. We will tell you the export format and the window in which it is available, in your service agreement.

Fees and payment

Fees, currency, billing cycle and payment terms are set out in your service agreement. Pricing is set per market and is not a single global rate.

Late payment may lead to suspension after written notice. Refunds, where available, are governed by our refund policy.

Availability and support

We aim to keep the service available and to resolve problems promptly, but we do not warrant that it will be uninterrupted or error free. Specific availability commitments, where they exist, are stated in your service agreement.

Planned maintenance is notified in advance where reasonably practicable.

Third-party services

The service may connect to third-party systems such as payment providers, messaging services or government portals. Those services are governed by their own terms, and we are not responsible for their availability or their acts.

Limitation of liability

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business or loss of data not caused by our breach.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence.

Where liability is capped, the cap is stated in your service agreement.

Termination

Either party may terminate a service agreement in accordance with its terms. We may terminate or suspend access immediately where there is a material breach of these terms, unlawful use, or non-payment after notice.

On termination you lose access to the service. Your right to export data before access ends is set out in your service agreement.

Changes to these terms

We may update these terms. Where a change materially affects an existing customer, we will give notice before it takes effect. Continued use after the effective date means acceptance.

Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of the United Arab Emirates have jurisdiction, unless your service agreement specifies otherwise for your market.

Contact

Questions about this document can be sent to legal@litiqo.com or through the contact form.

Entity: Medixcart FZC LLC, United Arab Emirates. Effective: 11 September 2026.