Refund Policy

The principle

We would rather fix a problem than argue about a refund. If something we sold you is not doing what we said it would, tell us first; most situations are resolved without either side reaching for this page.

Software subscriptions

Subscription fees are billed in advance for the period stated in your agreement.

• Cancelling stops the next renewal. The current period is not normally refunded.
• Where a service failure on our side makes the platform materially unusable for a sustained period, a credit or pro-rata refund may be given.
• Unused users, branches or capacity within a paid period are not refunded.

Setup, implementation and migration

These are delivered as work, not as a product.

• Work already performed is not refundable.
• Where a project is cancelled before completion, you are charged for work delivered up to that point and any amount paid beyond that is refunded.
• Where we fail to deliver an agreed milestone and cannot remedy it within a reasonable period, the amount paid for that milestone is refundable.

Custom development

Custom projects are billed against an approved scope, usually in stages.

• Amounts for accepted stages are not refundable.
• A stage that is rejected on reasonable grounds is reworked at our cost, not refunded by default.
• Deposits secure scheduled capacity and are normally non-refundable once the slot is held, unless the agreement says otherwise.

Third-party costs

Licences, domains, hosting, store fees, SMS and payment gateway charges paid on your behalf are not refundable once incurred, because we cannot recover them either.

How to request a refund

Write to billing@litiqo.com with your account details, the invoice number and what went wrong. We aim to respond within five working days with a decision and the reasoning behind it.

How refunds are paid

Approved refunds are returned by the original payment method where possible, in the original currency. Bank timing is outside our control.

Where your agreement differs

If your signed service agreement contains different refund terms, those terms apply to that engagement.

Contact

Questions about this document can be sent to legal@litiqo.com or through the contact form.

Entity: Medixcart FZC LLC, United Arab Emirates. Effective: 11 September 2026.